Conversation 1
Lost and Found Office. Can I help you? I certainly hope so. I'm Jack Hill. I flew here from London yesterday, but when I arrived my luggage was missing. Oh, dear! Did you report it when you landed? Yes, I told them at the information desk but I didn't have time to contact you then. I had a business meeting to attend. Mr. Hill, I'll try to find out where your luggage is, but I do need some information from you. What flight was it and what time did you arrive at the airport? It was Flight BA512. The plane was almost an hour late so we landed at about six o'clock yesterday afternoon. Fine, I also need to know the number of your baggage check, Mr. Hill. You'll find it on your ticket. OK. Here's the number of the baggage check. They're BA035721 and 035722. Two large leather suitcases, one is green, the other is brown.