Now listen and answer questions 16 to 20.
OK, that's enough on the new layout. We'll walk round in a moment, but before we do, something about the people who are here to help you. Of course, all the staff will do their best to answer your questions, but now we're each going to specialize in certain areas. So if you ask a staff member about something, and they don't think they can help you enough, they'll direct you to our specialist. Jenny Reed is the person to see if there are any films you'd like us to stock, as she's taken over responsibility for purchasing those. I'd better warn you that our budget is limited, so I'm afraid we can't promise to buy everything you ask for! Phil Penshurst can help you to improve your writing if you need to produce reports for your course.