Have you checked how much of the contents of the damaged bales can still be used?
The report said that the majority could be salvaged. About 20% can't be used or sold out. We are very anxious about it. We had counted on receiving the shipment to complete several orders. We understand your problem. I'm sure we can count on your support to help us to overcome the present difficulty. What do you suggest for a settlement? We are willing to accept the shipment if you will allow a 30% reduction in price. Let's compromise on a 20% reduction in price on this shipment. And for your next order, we'll give you some preferential terms in addition to what you are getting from us now. I appreciate your quick decision, Mr. Mathew. We accept the proposal. I'm glad we have found a solution.