Good afternoon, sir?
Good afternoon, I have a ticket for New York tomorrow, but I have to change my plan,I would like to apply for a refund of my ticket. Let me see your ticket, please. OK. Excuse me, you have to pay 156 yuan for refund. Why should I pay for so much? It is 10% of origin price. All right. Please refund it for me. Here is the receipt and the balance between the ticket fare and the service charge. Please sign your name here. Thank you. Bye.

下午好，先生。
下午好，我订了一张明天去纽约的机票，由于我改变计划，所以我要退票。 让我看看您的票。 好的。 您必须支付156元的手续费。 怎么这么多啊？ 需要收取原价格的10%。 好吧，给我退票吧。 这是退给您的票以及手续费的收据和差额，请在这里签个字。 谢谢，再见。