这条裙子不能退货只能更换 After-sale service_情景会话_英语对话

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aCan I help you? 有什么需要帮忙的吗？: bYes, I have a complaint to make.
恩，我有点意见。
aWhat's the problem? 有什么问题吗？: bI bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.
上周我在你们店里买了这条裙子。这是什么名牌啊！线头都松了！不管怎么说，我想要退货。
aI'm sorry. They are not refundable. But we can exchange it for you, OK? 对不起，它们是不能退的。但我们可以给您换一条，行吗？: bOK.
好吧。
aWait for a moment. I think we have another one…Here you go. 稍等一下。我想我们还有一件……这就是。: bBut this one is blue. Mine is red.
但这条是蓝色的。我的是红色的。
aSorry, lady. This is the only one we've got now. How about we fix it up for you? 对不起，小姐。我们现在只剩这件了。我们帮您补一下怎么样？: bThat's certainly good. When will it be ready?
那好啊。什么时候能补好？
aIt will be ready tomorrow. 明天就能补好。: bThat's quick.
那挺快的。
aCome along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that. 那到时候来吧，把这张发票带上。恐怕这一次我们得收您20块钱。: bWhat!
什么！

1. make a complaint 有意见，抱怨
例句：
He has streamlined the local bureaucracy, put every child in school and opened his office to anyone who wants to make a complaint.
他一改当地官僚作风，保证每一个孩子都有学上，对所有提意见的公众敞开他的办公室。

2. come off 松动，落下来
例句：
站起来,要不然耳朵会掉的!
Stand up or your ear'll come off!

3. ask for a refund 退货
例句：
Ask for a refund if the goods are faulty.
商品如有缺陷，可要求退款。

4. exchange sth for sb 为某人换某物
例句：
Then can I exchange it for something else with the same price?
那我可以交换等值的其它东西吗？

5. fix sth up 修补……
例句：
我想这能修补好你的胃。
I think this is gonna fix up your old gut.

6. charge sb sth 收某人费用
例句：
That's a rip-off! You should charge me 30 dollars for that!
你要打劫啊！居然要我30美元。

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