Speaking: Exercise 1 Listen to the telephone conversation between the manager of Fitness Products and the customer.Answer these questions:
Good morning. Fitness Products Ltd. Can I help you?
Good morning.My name's Jeffreys,Andrew Jeffreys.
I'd like to speak to the customer service manager, please. My name's Angela Downton and I am the customer service manager.
How can I help you, Mr Jeffreys?
Well, I wrote a letter to you three weeks ago about one of your exercise bikes and I still haven't had a reply.
Mm, I'm very sorry about that Mr Jeffreys.
I don't, erm, seem to have you letter here. Could you, er,explain the problem a little,please?
Well, first of all your TV advertising is rather misleading.
Even though I used your bike for a month, I didn't lose any weight at all.