Part One. Questions 1 to 12

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.

Conversation One.

Questions 1 to 4

Look at the form below.

You will hear a man asking a colleague for information about a former employee.

You have 15 seconds to read through the form.

[Pause]

Now listen, and fill in the spaces.

Woman: Personnel…

Man: Hello, it's Tim here, from Finance.

Woman: Hi, Tim.

Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.

Woman: Sure, what's the name?

Man: The surname's Jaye. First name Stephen.

Woman: How does he spell his surname?

Man: J-A-Y-E. Got that?

Woman: Oh yes, here we are… lives at a hundred and eighty-three School Road, Barnfield…

Man: Yes, that's the one.

Woman: And you say he was working in Finance?

Man: Uhm, Customer Services, actually.

Woman: Aah - they had lots of students working for them last summer.

Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see... He was an office assistant.

Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month... Oh,sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else? Man: That's fine, thanks. I'll send them the information today...

[Pause]

Now listen to the recording again.

[Pause]

Conversation Two.

Questions 5 to 8.

Look at the note below.

You will hear a man describing a problem with an order.

You have 15 seconds to read through the note.

[Pause]

Now listen, and fill in the spaces.

Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?

Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.

Woman: I'm afraid Steven's away until Friday.

Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.

Woman: Would you like me to pass on a message?

Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty.

Woman: Right, I've made a note of that. Is there anything else?

Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Three.

Questions 9 to 12.

Look at the notes below.

You will hear a woman making the arrangements for a delegation who are going to visit her company.

You have 15 seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Woman: Geoff?

Man: Yes?

Woman: I just want to finalise the preparations for the delegation next week.

Man: Certainly. It's Thursday, isn't it?

Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.

Man: Ok, that shouldn't take too long. What about catering?

Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week... can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time.

Man: I'll get onto that.

Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.

Man: Ten. And then...

Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.

Man: OK.

Woman: Let me know when it's all finalised. Bye.

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[Pause]