Conversation 1Lost and Found Office. Can I help you?I certainly hope so. I'm Jack Hill. I flew here from London yesterday, but when I arrived my luggage was missing.Oh, dear! Did you report it when you landed?Yes, I told them at the information desk but I didn't have time to contact you then. I had a business meeting to attend.Mr. Hill, I'll try to find out where your luggage is, but I do need some information from you. What flight was it and what time did you arrive at the airport?It was Flight BA512. The plane was almost an hour late so we landed at about six o'clock yesterday afternoon.Fine, I also need to know the number of your baggage check, Mr. Hill. You'll find it on your ticket.OK. Here's the number of the baggage check. They're BA035721 and 035722. Two large leather suitcases, one is green, the other is brown.Thank you, Mr. Hill. Would you like to give me your phone number? I'll call you back.Right. It's 382-9746 until four o'clock and after that you can reach me, or leave a massage, at the Hilton Hotel. The number's 555-6282.That's OK, Mr. Hill, we've got the number. I do hope we can get your bags to you this evening or tomorrow. If it's not today, I'll give you a call.
