Hello! Tony speaking.Hi! It's Susan from your flat on Main Street.Oh. Hi, Susan, what can I do for you?Em, we've got a bit of problem in the flat.The oven is not working.I found it yesterday.It was on, but it wasn't getting hot.I had a look at the plug.But it seems to be OK.Could you get someone to come and have a look at it for us?Ah, was it working before yesterday?Yeah, but we couldn't get it going last night.We use it quite a lot.So it will be good if we could get it fixed.Ah, OK. Em, I'll come around and see if I can fix it.If I can't, I will get a worker in or get it changed instead.OK, thanks a lot.Ah, I won't be able to come 'til tomorrow evening.Say about 7. Will someone be at home then?Oh, yeah. I will be here.OK, then. See you about 7. Bye!
