Hello, how can I help you?I'm calling about your delivery service.What seems to be the problem?The delivery was scheduled to arrive over an hour ago.Your cake has not arrived?No, and I am very disappointed.I'm sorry about that; we're a bit behind schedule.You know I needed that cake an hour ago.I understand. I'm sorry for the inconvenience.Will the delivery man be here soon?Yes, he will. And he will refund you the delivery fee.Alright. Thank you.