What type of performance problems have you encountered in people who report to you,and how did you motivate them to improve?I once had an employee who was very careless-he made tons of typos on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.One time he sent an e-mail he was supposed to send to a vendor to our client!So I told him to come up with a system that would prevent such careless mistakes.He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.He also began to review his reports three times instead of just once before he turned them in to me.The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.
