Narrator: 大家好，欢迎回到 TIP TOP 贸易公司。现在Anna 刚刚从楼上下来，找仓库经理 先生谈话。看上去 Anna 有些紧张…

Anna: I am. Denise says if I speak to him in the wrong way, he might bite my head off!

Narrator: 别紧张嘛 Anna. 那句话只不过是一个夸张短语意思是他可能有态度强硬，不好说话。

Anna: Oh!

Narrator: 放心，你不会有问题的，只要你使用正确的礼貌用语…还有别忘了微笑!

Anna: OK, I will. Oh look here I am…

(Warehouse door opens)

Anna: Mr Ingle, are you there. I'd be most grateful if you could give me some…(sniffing)… oh, what's that smell… and smoke… Mr Ingle!

Mr Ingle: Oh, oh (coughs)

Anna: Mr Ingle. You're smoking!

Mr Ingle: Well… it's my lunch break… so I'm allowed a cigarette, aren't I?

Anna: Really? Are you sure?

Narrator: Anna 别听他的! 在公共场所吸烟是违法的 – 而且也是很危险的 - 你得想个办法制止他。

Anna: Oh right. (To Mr Ingle) Mmm, er, Mr Ingle, you mustn't smoke… it's wrong.

Mr Ingle: Says who?

Anna: (quietly) err, Me?

Narrator: Anna. 你说话要更有力一些，礼貌的同时要果断。你不妨试试这句话：

“请问你不介意把烟熄灭吧？” "Would you mind not doing that please?"

Anna: I'll try. (To Mr Ingle) Mr Ingle, would you mind not doing that please?

Mr Ingle: Why's that then?

Narrator: 你态度仍然不好，是吧? 你需要把你的理由说明白了。你可以这么说：

“我觉得你这样做恐怕违反了公司政策吧。” "I'm afraid it's against company policy"…你来试试看。

Anna: Mr Ingle… I'm afraid it's against company policy. And… it is actually against the law to smoke here… and… it's not a nice smell, is it?

Mr Ingle: It smells ok to me.

Anna: Well, I'm sorry to have to ask you this but you need to put it out.

Mr Ingle: Put what out – that cat?!

Anna: No. You need to extinguish your cigarette… please.

Mr Ingle: Says who?

Anna: Well, I'm sure your team wouldn't like to see you breaking the law and besides, it could cause a fire. That would be awful.

Mr Ingle: Yeah, I suppose it would.

Anna: I could get you some nicotine gum if you like?

Mr Ingle: No, it's OK. I'll stub it out… as you asked so nicely.

Anna: Thank you Mr Ingle. We'll keep it a secret this time, but please don't do it again. I'm afraid it's just not permitted on company premises.

Mr Ingle: Whatever!

Anna: Oh and Mr Ingle, I still really like your overalls. Bye!

Narrator: 干得不错 Anna. 你对 Ingle 先生吸烟这件事处理得非常好，即冷静又有说服力。希望他别重蹈覆辙。

Anna: I hope not. I hate the smell of cigarette smoke. But I never got to ask him about stock management.

Narrator: 也许还是留到下次见面再谈工作吧? 到此为止 Anna 的这一天很不容易啊！她讲话坚定有力终于说服了 Ingle 先生。我们不妨在回顾一下她使用的礼貌短语:

Would you mind not doing that please?

I'm afraid it's against company policy.

I'm afraid it's not permitted.

Sorry to have to ask you this but…

(Footsteps & door opens)

Paul: Ah Anna, there you are… (sniffing) Have you been smoking?

Anna: No!

Paul: You smell of cigarette smoke. Look, I know you're under pressure – but smoking in the building is not permitted.

Anna: Bbbut…

Paul: We take this very seriously. You had better step in to my office and we'll talk about this.

Narrator: 糟糕了！ Anna 遇到麻烦了。希望她能够澄清自己消除误会，不过那就意味着她得把

Ingle先生吸烟这件事告诉老板了，那可不是件容易的事儿。下次看分晓喽! Bye!

听力挑战：

What other word does Anna use to mean ‘put out your cigarette'?
Anna 用的是哪个词表示把烟熄灭？

上期答案：

Denise 建议 Anna 在计划股票管理策略时要首先做什么？

good plan and idea