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Dear Sir or Madam,
尊敬的先生或女士：
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
1月1日我在贵网店购买了一部电子词典，但在使用了一段时间以后，我发现它有一些问题。
To begin with, the battery needs recharging after a mere 2 hours of use.
首先，在仅仅使用两小时后，电池就需要充电。
This means that I need to carry my charger with me when I go out for a day.
这就意味着当我出门一天时，就需要随身携带充电器。
In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.
此外，这部电子词典的按键如此之小，以至于几乎无法通过键盘输入任何东西。
Personally, I find this to be completely unacceptable.
对我个人而言，我认为这一点完全不能接受。
Therefore, I would like either to change for another model that works well or a full refund.
因此，我希望要么为我换一个能正常运行的型号，要么全额退款。
Your help is greatly appreciated.
非常感谢您的帮助。
Yours sincerely, Zhang Wei
您真诚的，张伟
