Dealing with Complaints

Human Tech. Brian Kim speaking.

Hi, Brian. This is Andrew from Sky Tech.

Oh, hi, Andrew. How are you?

I'm a bit afraid to tell the truth. There seems to be a small mistake with your latest delivery.

Really? 2. I'm sorry to hear that. What's the problem?

Some of the boxes you sent us last week contain the wrong model.

Sorry about that and it's good that you've brought it to my attention. I'll get on to this problem immediately.

Thanks for sorting that out.

Again I'm really sorry about that mix-up.

No problem. Talk to you later. Bye.

Comprehension Questions

What is the problem with the delivery?

What will Brian do with the problem?